Be different. Be re-markable.
Go-to-Market Strategy • Brand Management • re-Positioning • Customer Engagement
June 13
🏢 In-office - San Francisco
Be different. Be re-markable.
Go-to-Market Strategy • Brand Management • re-Positioning • Customer Engagement
• Work with Enterprise users daily via email, Slack, and Zoom • Troubleshoot new bugs and formalize bug reports • Collaborate closely with engineering teams to address complex problems • Represent customers internally and advocate for key issues • Debug difficult problems in codebase, logs, and test instances • Teach Retool users best practices around performance and development workflows • Foster a culture of inclusiveness, empathy, and continuous improvement in technical support processes
• 2-4 years of experience working in technical and customer-facing roles • Broad technical background and enjoy learning new technologies • Intermediate understanding of JavaScript and web development • Beginner understanding of platform technologies such as AWS, Docker, Kubernetes, and Azure, or a propensity to learn • Experience supporting a SQL or NoSQL database management system • Effective communication skills • Creative problem-solving skills • Empathy towards customers
• Comprehensive benefit plan including medical, dental, vision, and 401(k) • Additional compensation in the form(s) of equity, commission, and/or bonuses • Hybrid work location • Generous benefits
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