Associate Director, Client Success

2 days ago

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Moonbug Entertainment

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We are a digital-first kids entertainment company. We own, create and distribute fun and safe kids entertainment.

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Description

•Run the day-to-day operation of a client success management team, overseeing multiple clients and projects •Oversee partner relationships to drive value and efficiencies •Helping to drive customer strategy and product innovation •Organize and lead meetings with internal and external stakeholders to present project activities and performance •Evaluate systems and processes for efficiencies leveraging technology and resources •Effective client communication to ensure their needs are understood, anticipated and exceeded with the overall goal of delivering brilliant client service. •Proactively identify opportunities within your account list to provide suggestions that will increase client satisfaction. •Partake in brainstorming sessions to generate creative ideas for client pitches. •Collecting and analyzing campaign data and consumer trends data. •Demonstrate compelling data storytelling through high data literacy, strong data visualization and impactful communication for client reports ensuring they are delivered in a timely manner. •Lead client meetings, ensuring efficiency and effectiveness by managing and aligning expectations, identifying gaps, confirming next steps and maintaining timely completion of agenda. •Utilize critical thinking when dealing with ambiguity or contradiction to make decisions and maintain task progress •Collaborate with internal stakeholder teams: brand partnerships, media & ad ops, data, creative, production, social, marketing & finance. •Become a subject matter expert for all Moonbug IP.

Requirements

•5 years of account management, project management, customer success experience •3+ years experience within the media industry: media agency, publisher or creative agency background. •2+ years of management experience •Strong project management skills with the ability to manage short-term and long-term deliverables. •Highly organized and detail-oriented with the ability to manage large, complex projects as well as juggle multiple projects at one time. •Solutions oriented with strong problem solving skills •Effective communicator with excellent verbal and written communication skills •Ability to adapt communication style to be most effective for all stakeholders •High organizational savvy and emotional intelligence •Thrives in a team environment and enjoys working on a team. •Excited by a fast paced environment.

Benefits

•Health Care Plan (Medical, Dental & Vision) •Retirement Plan (401k) •Life Insurance (Basic, Voluntary & AD&D) •Paid Time Off (Vacation, Sick & Public Holidays) •Family Leave (Maternity, Paternity) •Short Term & Long Term Disability •Training & Development •Free Food & Snacks •Wellness Resources •and more!