Scaled Customer Success Manager
July 24
🏢 In-office - San Francisco
Description
• Manage a large portfolio of customers in AMER • Onboard and expand customer base through tailored Notion consultations, trainings, and assistant programs • Design and run at-scale outreach campaigns to key points of contact for Notion adoption • Work cross functionally with sales partners to ensure strong adoption of Notion • Serve as in-house product ambassador to enhance customers’ workflows • Identify and target strategic customers for monthly active users and seat expansion • Proactively identify customers not maximizing opportunity and create action plans • Inform and influence overall growth strategy
Requirements
• 3+ years experience at a fast growing software company • Track record of success in Customer Success or Account Management role • Experience managing a large volume of accounts • Strong intrinsic motivation to be a top performer and contribute to a team • Growth mindset and thrive in building stage of a nascent team • Motivated by seeing others succeed and grow when partnering • Highly adaptable to rapidly changing business and industry • Love getting to know new people and helping them solve business problems
Benefits
• Highly competitive cash compensation • Equity • Benefits
Apply Now
