Customer Success
July 23
🏢 In-office - San Francisco
Description
• Serve as the primary point of contact for executive-level stakeholders, gaining a deep understanding of their strategic objectives and aligning our solutions to meet their business goals to accelerate time to value • Develop Mutual Action Plans based on the customer’s business objectives and review progress with stakeholders through monthly health checks and quarterly business reviews • Own new customer onboarding, ensuring a smooth transition from sales to implementation and demonstrating the value of the Intrinsic platform for long-term success • Leverage available data to drive key actions that deliver value throughout the customer journey • Drive adoption, retention, and expansion of our customer base, establishing yourself as a high-value resource to your customer stakeholders • Constantly capture and synthesize product feedback from customers to provide valuable input on our product roadmap
Requirements
• 5+ years of experience in customer success, account management, or consulting • Bachelor’s degree in Business Administration, Computer Science, or a related field • Strong communication skills, able to communicate confidently and concisely in verbal, written, and presentation formats to all types of audiences • Experience in managing complex relationships with executive-level stakeholders • Ability to leverage data to drive customer success strategies • Self-motivated, independent, adaptable, and can thrive in a fast-paced startup environment • Familiarity with Trust & Safety, fraud prevention, or online anti-abuse preferred
Benefits
• Health care: we offer platinum-level medical, dental, and vision insurance • Unlimited PTO, sick leave, and parental leave • Up to $100 in reimbursement for personal health & wellness expenses each month • Free lunch and dinner • 401(k) plan
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