Operations/Product Support Manager
August 14
🏢 In-office - Los Angeles
Description
• Oversee the repairs and quality control team to ensure high standards of product quality and timely repairs. • Develop and implement quality control procedures and repair protocols. • Develop and implement strategies for streamlining workflows, ensuring compliance and efficiency. • Monitor and manage the QM team's performance and provide guidance and support to achieve operational goals. • Serve as the primary liaison between the US operations and Chinese manufacturing vendors. • Facilitate clear and effective communication to ensure alignment and smooth operations. • Conduct regular meetings with the China team, including after-hours meetings at least 2-3 times a week. • Report directly to the Chief Operating Officer (COO) and provide regular updates on operations. • Coordinate with various departments to ensure alignment of operational activities. • Prepare and present detailed reports on operational performance and areas for improvement. • Ensure all products meet stringent quality standards before they reach customers. • Manage the process for handling repairs and returns, ensuring timely resolution. • Implement continuous improvement initiatives to enhance product quality and reduce defects. • Use appropriate data analytics tools to assist, maintain, update and optimize operations dashboards. • Utilize data analysis tools and applications to monitor and analyze operational metrics. • Identify trends, anomalies, and opportunities for improvement through data analysis. • Generate actionable insights to optimize operations and drive efficiency. • Maintain knowledge of warehouse management SOPs and workflows. • Ensure efficient and accurate warehouse operations, including inventory management and order fulfillment. • Collaborate with warehouse staff to streamline processes and enhance productivity.
Requirements
• Bachelor’s degree in Business Administration, Operations Management, or a related field. • Proficient in Microsoft Suite, Google Suite, ERP and WMS systems. • Minimum of 3 years of experience in operations management, quality control, or a similar role. • Bilingual proficiency in Chinese and English, with excellent written and verbal communication skills in both languages. • Strong understanding of data analysis tools and applications (e.g., Excel, SQL, Tableau). • Basic knowledge of warehouse management principles, SOPs, and workflows. • Excellent organizational and multitasking skills with a high level of accuracy and attention to detail. • Ability to work independently and as part of a team in a fast-paced environment. • Flexibility to participate in after-hours meetings with the China team 2-3 times a week.
Apply Now
