Manager, Account Management

September 10

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Polly

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Polly is transforming the mortgage industry with its modern, cloud-native capital markets ecosystem.

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💰 $37M Series B on 2022-01

Description

• Proactively cross-sell and upsell products and services to existing clients, identifying opportunities to expand relationships and increase revenue. • Build and nurture strong executive relationships with key clients to drive engagement and position the company as a trusted partner. • Mentor and coach other Account Managers to uplevel their approach, mindset, skillset, and other areas to flourish and excel in their role • Perform ad hoc tasks as requested by management • Compose thoughtful, personalized responses for a variety of customer requests • Make active contributions to help achieve team goals and successes • Manage input and feedback for all client facing projects with detailed direction and timelines for top tier accounts • Creating long- and short-term implementation and project plans, including setting targets for milestones and adhering to deadlines • Organized, detail-oriented with the ability to multitask, prioritize and respond quickly • Team-focused attitude, and willingness to collaborate with peers, product management and other internal stakeholders • Proactively remain connected to clients and the ever-changing market to ensure engagement on a regular and effective basis

Requirements

• At least 5 years of experience in Account Management and 2 years of management experience • Understanding of mortgage is strongly preferred • Past experience in Enterprise Saas sales • Excellent written and verbal communication skills • Strong interest in learning about Fintech • An entrepreneurial attitude with a strong desire to be an early and integral piece of a fast growing start-up • An eagerness, willingness and ability to learn about mortgage capital markets and Polly’s software offerings • Passionate about customer support and about the role it plays in making a customer-centric team successful • Highly motivated, resilient and a tenacious passion for winning • Ability to communicate technical problems in a elegant and tactful way • Empathy, diplomacy, tact, and poise under pressure when working through customer issues

Benefits

• Competitive salaries • 100% paid medical/vision/dental/disability/life insurance • Unlimited PTO • Hybrid environment