Enterprise Customer Success Manager

April 3

Apply Now

Receive Emails with Similar Jobs

Stellic

WebsiteLinkedInAll Job Openings

Empowering innovative institutions with student-centered technology.

Education • Academic Planning • higher education • degree audit • degree progression

11 - 50

💰 $11M Series A on 2022-03

Description

• Relationship Management: Become an effective point of contact for institutions. Build and cultivate deep, trusted, and transparent relationships with our Partners, exceeding their expectations during every phase of the customer lifecycle. • Value Realization: Establish clear Partner retention and success goals, including high product adoption and high platform utilization, and own delivery of those goals. Increase product NPS from 50 to 80. Identify potential opportunities for upsell which increases the impact on campus. • Thought Partnership: Be a strategic “voice of the customer” thought-partner for our internal teams (product, marketing, sales) to recognize potential improvements for Stellic’s Product and Partnership experience. • Partner Training: Get high NPS and adoption from training across diverse roles (advisors, registrar). Creating training courses and educational materials. • 100% Renewals: Own renewals for all their partners end-to-end.

Requirements

• Enterprise Partner Success: Seamlessly navigate multi-stakeholder environments, forging connections at all levels within partner and internal organizations, to realize and drive long-term success • Customer Empathy: Deep empathy for stakeholders and motivated to make them achieve their goals • Persuasion & Influence: Articulates ideas persuasively. Influences and inspires action or decision-making. Uses compelling arguments and evidence • Deal with Legacy Space: know how to get shit done in bureaucratic, slow orgs like govt, finance, healthcare and higher ed. Can understand the politics going behind the scene in a large institution • Problem Solving: Able to proactively identify, share and mitigate/neutralize risks - both internally and externally. Able to be creative to figure things out in a scrappy environment to keep projects on track • Data Analysis & Reporting: Analyze data and effectively translate into ROI realization. Comfortable with csv files and excel • Training: Can train diverse stakeholders on a complex product. • Documentation & Communication: Can write succinct notes, share updates with relevant stakeholders • Focus on Impact, not Progress: Not task oriented but goal oriented • Operationally Excellent: Managing your caseload of 25 Partners effectively • Comfort with Commercial: Can’t shy away from up-sell or renewal conversations (commercial conversations) with Partners • Collaborative Player: Can collaborate with sales, product and marketing teams - on their own • Grit: Get shit done, no matter what attitude - no internal or external excuses • Culture-fit: Natural fit for Stellic Values: My Heart is in the Work • Passion for this role!

Benefits

• Be part of the customer-centric team that's addressing the core issues in higher ed via an expandable platform — one that’s overwhelmingly loved by students and valued by administrators • The opportunity to join at the ground level of a promising and developing organization, and build/lead a team critically responsible for its growth • Work and learn from some of the most prominent thought leaders in higher ed and SaaS • Be part of a culture where ownership, new ideas, and creativity is celebrated • Generous stock options in a Series A stage startup • Flexible, outcome-based culture • Medical, dental, vision, and life insurance • 401K and commuter benefits • Annual international retreats in some of the most beautiful cities