Lead Solutions Engineer, Channel

6 days ago

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Talkdesk

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Experience. A better way.

Call Center Software • Computer Software • Technology • Customer Experience • Innovation

1001 - 5000

💰 $230M Series D on 2021-08

Description

• Collaborate with our entire Channel network of Master/Sub Agents, Resellers, Strategic Alliance Partners, and ISV Partners to deliver consistent experiences that are aligned to and in support of Talkdesk’s sales efforts • Engage with and support business partners across significant and complex product and project areas. • Nurture and maintain strong positive working relationships cross-functionally within Talkdesk and with Channel account teams and senior-level executives. • Provide guidance and consulting for new and existing Channel partners, helping drive performance and achievement of strategic objectives. • Support implementation of Talkdesk Channel go-to-market strategies. • Seek opportunities to boost incremental sales and develop new sales pipelines. • Develop and deliver educational training for our Channel in conjunction with our internal teams in Sales, Product, Professional Services, Customer Support and other departments. • Take ownership of the technical relationship with our Channel to drive customer satisfaction by proactively managing and delivering technical information to our Channel • Responsible for all current and roadmapped technical solutions along with competitive differentiators for the Talkdesk Channel onboarding cycle including ongoing maintenance of Channel knowledge to accurately represent and promote Talkdesk. • Conduct technical solution demonstrations and develop materials necessary to accelerate Channel and customer acquisition • Responsible for representing Talkdesk at field events such as conferences, seminars, etc • Recommend Talkdesk partner infrastructure improvements (e.g., partner portal, marketing collateral, etc) as Channel needs dictate • Provide feedback to the product team concerning partners’ requests for product enhancements • Must be willing to travel

Requirements

• 4-8+ years of Partner Channel experience as an SE for a CRM, hosted contact center, VoIP/Telecommunications company or similar technology • Must be successful selling to Enterprise and Mid-Market executives, and convincing C-level and director level executives of the technical merits of the software solution • Familiarity with Master and Sub Agencies in the CCaaS / UCaaS space is a plus • B.S. Computer Science, Engineering, or equivalent work experience • Broad understanding of the contact or call center market • Excellent interpersonal, communication, persuasion, presentation and writing skills • Must be willing to work in a fast-paced startup environment • Proficiency in using hosted contact center applications would be a distinct advantage • Outstanding problem-solving skills, including the ability to meet a business requirement with a technical solution • In-depth knowledge of Customer Service Software, ITSM, Data Warehousing, Business Intelligence is a plus • Creative and passionate about partnering; exceptional ability to develop relationships