TP-Link USA Corp.
Making Every Connection
Consumer Electronics • Information Technology • Computer Networking • Wireless Routers • Access Points
10,000+
Senior Business Product Technical Support Manager
August 27
🏢 In-office - Los Angeles
TP-Link USA Corp.
Making Every Connection
Consumer Electronics • Information Technology • Computer Networking • Wireless Routers • Access Points
10,000+
Description
• Responsible for the design and planning of the overall pre-sales and post-sales service and delivery process for business network products in the US market • Organizing responses to technical support service requests from key US customers • Planning and implementing training and certification systems in the U.S. market • Interfacing with R&D and other departments to drive product problem solutions
Requirements
• 5+ years of business customer technical support team management experience • 3+ years of experience in the field of network management / support practice • Expert-level knowledge of Wired and Wireless Networking (TCP/IP, DHCP, DNS, IGMP, 802.1X) • Familiar with common problems and troubleshooting solutions for medium to large enterprise/campus wired and wireless networks • Excellent cross-team communication and leadership skills • Ability to work under a high level of pressure
Benefits
• Fully paid medical, dental and vision insurance • 401k contributions • Over four weeks of PTO per year • Bi-annual pay increases • Health & wellness benefits • Free gym membership • Quarterly team building events • Free snacks and drinks
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