Watershed
Watershed helps companies get to net zero carbon, fast. It'll take all of us to bend the carbon curve — come join us!
51 - 200
Product Support Specialist
12 hours ago
🏢 In-office - San Francisco
Watershed
Watershed helps companies get to net zero carbon, fast. It'll take all of us to bend the carbon curve — come join us!
51 - 200
Description
• Provide high-quality customer support and product education. • Assist customers in solving problems related to product features and technical issues. • Exceed client expectations on response quality and overall customer experience. • Partner with the Support team to refine workflows and contribute to standardized resource materials. • Educate customers on the usage of our platform and advocate for customer needs internally. • Liaise with team members across the Watershed ecosystem. • Explain the technical details of carbon accounting and emissions measurement methodology.
Requirements
• Have 2-3 years in a B2B/SaaS customer support environment. • Have a strong sense of customer empathy. • Are an excellent verbal and written communicator. • Have strong interpersonal skills. • Are organized, systematic, and efficient. • Are solution-driven and won’t rest until you get to the root of an issue. • Have sound judgment and a "bias for action". • Have experience working in a fast-paced work environment. • Have a proactive mindset and a strong sense of ownership. • Are curious, and enjoy learning new things. • Have experience using Salesforce Service Cloud, Notion, Linear, and/or other similar software.
Benefits
• equity • health/dental/vision insurance • 401(k) • unlimited paid time off • paid parental leave • fertility programs • mental health programs
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