Customer Success Specialist
September 11
🏡 Remote – Anywhere in California
Description
• Engage with customers before renewal to ensure customer retention • Deeply understand and communicate product features, product positioning and the value proposition for customers • Perform live demos of new features and create sharable recordings • Communicate product updates, enhancements, and industry insights to clients • Find customers that show signs for growth opportunity and convert upgrades • Provide customer support where needed to overcome objections for renewals and upgrades • Introduce customers to the referral program and build customer advocates. • Assist with inbound support channels
Requirements
• 3+ years of renewal experience with a track record of 100% or higher net retention • Experience with nurturing a pipeline of upgrades with current clients without sacrificing relationships • Salesforce experience
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