Senior Intake Sales Closer - Immigration/Criminal Law

September 10

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The Matian Firm, APC

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California's Leading Criminal Defense, Immigration, Personal Injury, and Employee Rights Law Firm

Criminal Defense • Immigration • Bankruptcy • Employment • Civil

501 - 1000

Description

• Accurately screen telephone calls before scheduling an attorney-client consultation • Persistently monitor all potential new client inquiries (email, internet, phone & referrals) • Immediately contact every potential client & establish rapport with client • Continuously follow up with pending inquiries • Update logs and reporting systems to reflect status of all potential new clients • Conduct potential new client interviews with genuine empathy and compassion • Schedule appointments for potential clients • Take accurate notes during the attorney-client initial consultation • Work with the firm's attorneys to complete the initial consultation process • Assist attorneys with administrative tasks related to opening new cases and maintaining databases • Follow instructions from the supervising attorney and execute accordingly • Write emails, transcribe notes, research legal documents, fax, copy, and create spreadsheets.

Requirements

• Must be bilingual (English/Spanish) with written and verbal proficiency • At least 2 years of experience doing intake preferably in the area of Immigration • Case Management software experience is a major plus • Professional attitude and appearance • Solid written and verbal communication skills • Ability to be resourceful and proactive when issues arise • Excellent organizational skills • Multitasking and time-management skills, with the ability to prioritize tasks • Customer service attitude

Benefits

• medical, dental and vision insurance • an excellent compensation package • paid parking • paid time off • more!