Technical Support Manager
August 27
🏢 In-office - Los Angeles
Description
• Lead and manage a team of technical support specialists responsible for providing assistance to customers experiencing issues with OMTech laser systems. • Serve as the escalation point for complex technical issues that cannot be resolved by front-line technical support staff. • Assist technical support staff in diagnosing and troubleshooting technical issues reported by customers. • Maintain regular communication with customers to provide updates on the status of escalated cases. • Develop and maintain technical documentation, including troubleshooting guides, knowledge base articles, and FAQs. • Monitor the quality and consistency of technical support services provided by the team. • Coordinate and facilitate training sessions, workshops, and skill-building exercises for technical support staff. • Set performance goals and objectives for technical support staff.
Requirements
• In-depth knowledge of laser systems, laser technology, and related components, including laser sources, optics, control systems, and software applications.
Benefits
• Health & Dental Insurance • PTO • 401k • 401K Matching • Employee Discounts
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