Account Manager SFO

March 20

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Pacific Aviation

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Our Pacific Aviation family creates an environment where Together, we can all succeed.

501 - 1000

Description

• Satisfy customer airline expectations. • Liaison with client, upper management, company employees, vendors and government agencies. • Direct and coordinate airline passenger service activities at terminal point located at the airport. • Ensure the operation meets the targets and standards set forth in the service level agreements between Pacific Aviation and its customer airlines. • Ensure the operations satisfy all company, airline, airport and government policies and regulations. Addressing and resolving all customer service issues. • Ensure the integration of technical and manual methods in compliance with contractual obligations. • Direct preparation and overview of staff work schedules to obtain optimum utilization of human resources. • Preparation and submission of reports pertaining to daily flight operations, payroll hours, billing and preparation of monthly staff schedule. • Participate in Quality Management system while proposing and applying preventive and/ or corrective measures. • Ensure integration of new employees in the operation and participate in staff evaluations. • Implement training programs and procedure as determined by airline or company management. • Lead in fact-finding investigations arising from incidents/accidents in the workplace and/or operations concerning safety and security or violations of regulatory, airport or company policy. • Implement corrective actions as necessary for non compliances identified in routine quality and safety audits. • Report upon and discuss any discrepancies, errors or incidents with the station manager. • Propose necessary methods for improvement and where necessary, ensure the monitoring of such methods. • Complete an assessment of new hires customer service when OJT is finished. • Complete CSA recurrent competency assessment at least once a year (refer to Annex 4 of ORM5

Requirements

• Experience Required: 2-3 years in passenger and baggage handling service • Experience Required: 3+ in airlines industry in supervisory position. • Ability to work independently as well as collaboratively. • Ability to communicate effectively through oral and written means. • Ability to lead a team, bring out the best performance in the team through employee engagement; handle employee issues in an efficient and effective manner. • Flexible to work rotating shifts including weekends and holidays.

Benefits

• Medical benefits • 401k with employer match • Paid Time Off • Holidays • Collaborative leadership team