Senior Account Manager, Enterprise

March 18

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Airwallex

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Empowering businesses to grow beyond borders

Fintech • Card • Business Account • API • Multi-currency Wallet

1001 - 5000

Description

• Take a consultative approach with customers to ensure solutions provided suit their unique business needs. • Build relationships with internal stakeholders to manage and optimize customer engagement and platform usage. • Work closely with Sales, Support, Billing, and other Technical teams to ensure an exceptional customer experience and take care of any customer issues. • Project manage complex customer projects across a number of technical and non-technical domains. • Be proactive in identifying and solving client challenges. • Serve as the customer advocate while capturing feedback and reporting requests to Product Management and Development. • Achieve and exceed sales target volumes and revenues, while keeping the customer's needs top of mind. • Report weekly and monthly performance against KPIs, metrics and targets. • Ensure the best customer experience and on-boarding process for new customers. • Work closely with customer and technical support teams to develop best practices around client engagement.

Requirements

• At least 5 years of experience managing complex technology sales or account management of enterprise accounts (advantageous if in fintech). • Relationship builder - build meaningful, collaborative relationships with all people that you work with, both internally and externally. • Exceptional communication skills - be comfortable conversing with people of all backgrounds and domains. • Problem solver - look for creative solutions, understand new products, and ask the right questions before figuring out a solution. Can simplify complexity for others. • Resilient, driven, creative, patient, adaptable, and work well under pressure. • Success-oriented and hold yourself accountable for delivering key outcomes, including KPIs and revenue targets. • Technically minded with prior experience working in API sales or account management for a similar organization.

Benefits

• Ability to make an impact in a rapidly growing global fintech • Regular team building events • Hybrid/flexible working • Freedom to be creative