Senior Support Engineer - Consent & Preference

July 27

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OneTrust

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OneTrust empowers tomorrow’s leaders to succeed through trust and impact$1. .$1

Privacy Impact Assessment Automation • Data Mapping Automation • Cookie Compliance • Website Scanning • Vendor Risk Management

1001 - 5000

💰 $6.4M Venture Round on 2022-07

Description

• Provide ongoing product support, troubleshooting, and proposing pragmatic solutions for OneTrust customers. • Take the most complex support cases from the Level 2 or 3 support queue and work with the customer to troubleshoot and resolve the issue • Collaborate across OneTrust, including with our product teams, to troubleshoot issues, identify root causes, and provide solutions.

Requirements

• Bachelor’s degree or master’s in computer science, engineering, business or other related field • At least 12 months demonstrated experience working with the OneTrust Privacy platform, or deep relevant technical skills e.g. web/mobile development stack (HTML, CSS, Javascript, React), APIs/integrations • Complex analytical problem-solving skills • Continuous improvement mindset and ability to contribute to process improvement • Highly developed written and verbal communication skills, with ability to effectively communicate complex information in accessible language via phone, video and e-mail • Ability to work with and troubleshoot complex, web-based software suites • Working knowledge of development processes, different operating systems, browsers, and programming languages. • Flexible attitude and willingness to work alternative shift patterns e.g. late shifts, weekends to support coverage, new releases.

Benefits

• Comprehensive healthcare coverage • Flexible PTO • Equity stock options • Annual performance bonus opportunities • Retirement account support • 14+ weeks of paid parental leave • Career development opportunities • Company-paid privacy certification exam fees • and much more.