Head of Global Technical Account Management

August 29

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Description

• Lead a global Technical Account Management (TAM) team across AMER, EMEA, and APAC to build strong client relationships • Develop, coach, and grow a high-performing team of managers and individual contributors • Meet or exceed worldwide renewal, expansion, and customer health goals • Implement a global framework to establish trusted, strategic advisor relationships with clients • Ensure TAMs set and manage critical goals and KPIs for their clients • Work with Technical Customer Experience and GTM leadership to align post-sales customer engagement strategies • Partner with Sales and Pre-Sales Engineering for effective new customer onboarding • Collaborate closely with Engineering, Product, and Design teams • Advocate for customer needs and issues across departments • Oversee account escalations and ensure they are resolved efficiently • Foster a culture of innovation and continuous improvement within the TAM team • Participate in industry events, conferences, and webinars to stay informed about market trends

Requirements

• Bachelor's degree required; MBA preferred • 7-10+ years of experience growing and scaling customer-facing teams in a fast-paced, technical environment • 5+ years in senior leadership roles with a similar scope and level of responsibility • Proven success in building and leading globally distributed teams • Experience scaling functions in fast-moving companies • Strong empathy for customers, combined with a passion for revenue and growth • Deep understanding of value drivers in recurring revenue business models • Broad knowledge of all aspects of the customer journey • Ability to manage influence through persuasion, negotiation, and consensus-building • Analytical and process-oriented with an ability to balance tactical and strategic focus • Demonstrated desire for continuous learning and improvement • Enthusiastic and creative leader capable of inspiring others • Excellent communication and presentation skills

Benefits

• Comprehensive benefit plan • Medical, dental, vision, and 401(k) support