Customer Success Operations Analyst

September 6

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Tebra

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We empower independent practices to bring modernized care to patients everywhere.

Practice Management • Practice Growth • Reputation Management • Patient Experience • Care Delivery

501 - 1000

💰 Debt Financing on 2022-07

Description

• The Analyst, Customer Success Operations position reports into Customer Success Operations and supports Customer Success leadership. • Their role is to help the Customer Success team consistently achieve performance goals while identifying opportunities for continuous improvement through new process enhancements. • To be successful in this role, the individual will be proficient in data analysis and dashboard creation. • They will also partner with Customer Success leaders and cross-functional partners to plan and execute process improvement projects. • This person will promote data-driven decision making throughout the organization by building dashboards, monitoring performance trends, and performing open-ended analysis to determine root cause impacts on performance. • As they become more familiar with performance trends and team processes, they will recommend process improvements and assist teams with implementation.

Requirements

• Bachelor's Degree from an accredited institution or relevant work experience • 1-3 years of experience in a business analyst, project management, or other operations role • A self-driven individual who adapts well to change, such as in a high growth SaaS environment • Outstanding problem-solving and analytical mindset • Strong organization and prioritization skills • Excellent written and verbal communication skills • Eagerness to gain experience across a wide range of operational projects and skill sets • Familiarity working with analytical tools such as Excel, Google Sheets. Bonus if familiar with Snowflake and Tableau. • Familiarity working with Customer Success Management tools (i.e. Salesforce)

Benefits

• In addition to our healthcare benefits, we also offer amazing perks! • Need work from home basics? We offer a discount through Dell! • We also offer a number of resources to help you keep your mind and body healthy. • Check out obe Fitness or Gympass for a great workout, or LifeWorks Employee Assistance Program to find mental health resources, along with other resources for everyday occurrences.